Brittany Satellites Terms &
Conditions
Credit/Debit Cards Payments
Once a payment has been received, any refunds
will incur a 4.5% charge. This is the charge we have to pay to our card
processor, regardless of refund amount.
Returns Policy
PLEASE KEEP THE MANUFACTURING PACKAGING
All returns. Please do not leave a card in the receiver.
We do not accept any responsibility if they go missing. We charge a 10%
restocking fee on all unwanted items.
Faults
All returns must be booked in by either telephone or e-mail where
we have replied and agreed to a request for service or return. the majority of
faults can be sorted out over the telephone or by e-mail without having to
return a product. Under no circumstances return a product without making
contact, talking to an engineer, and then booking a return in advance. Goods
must be returned with a covering letter or the goods will not be examined. A
covering letter detailing fault, the Invoice Number and date of purchase, return
address and contact telephone number is required. Failure to follow this
procedure could result in the goods going into storage until the customer
contacts us.
If a product is faulty on arrival
It will be replaced under the following conditions:-
When returning goods to us, a product must be packaged so that the
manufacturers’ packing is not damaged. e.g. a receiver should be packaged either
in an outer box or similar protective packaging.
The product, all accessories and the manufacturers packaging must be returned
complete and in new condition otherwise, the product will not be replaced, it
will be repaired. A damaged product or packaging is considered to be then owned
by the customer and is not eligible for replacement. It will only be repaired
and returned. The request for a return of this type must be made within 3 days
of receiving the goods.
Testing
All returned goods are tested fully before a refund or
replacement is given.
New Sky Digiboxes
All New Sky Digiboxes have a 1-year guarantee, from date of
invoice.
ITV Cards
There is no guarantee with the card as to how long it will remain
active but Sky have stipulated that these cards should remain active to at least
2006, but may last as much as 5 years longer, depending on the “card renewal
schedule”. Brittany Satellites cannot take responsibility for viewing changes
made by Sky.
FTV Cards
Sky has guaranteed these cards for 2 years – 2007, but may last
as much as 5 years longer, depending on the “card renewal schedule”. Brittany
Satellites cannot take responsibility for viewing changes made by Sky.
Sky Subscription
All Sky contracts are for 1 year. If a subscription is returned
before its expiry date no refund can be given. Cards must be returned to
Brittany Satellites. Brittany Satellites cannot take responsibility for price or
viewing changes made by Sky. Please note all packages’ start with option 1 for
the first month, and then it can be downgraded. After this time the correct
price of your allocated package will come into operation. For any reason should
there be any fault with payment within the 1st month the 31 days will start
again. Payment is always taken 1 month in advance by Sky.
2nd Hand Sky Digital Boxes
All boxes are checked prior to despatch and leave in good working
condition. They are 2nd hand and are bought as seen. The receiver may or may not
have domestic markings on it, but this will in no way detract from its working
ability. All 2nd hand boxes come with a 3 month guarantee, on date of invoice
(as stated on order form). Any replacements will be as close to the original as
supplied and no guarantee of make.
Please note that if you do have any problems with Sky,
*
CALL Brittany Satellites *If
you wish to call SKY TV, please do not ring them from outside the UK. |
